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Better Business Bureau Compliment Letter
By: Jean Elder BBB Testimonial • 04/30/14

Mark Terlep Roofing did an amazing job on our roof. They completed the work in less time than estimated. Their staff was courteous and friendly and took special precautions when our children were home. They laid plastic around the edges of our home to catch any debris and took extra time to clean everything up. We are more than pleased with their work. They even cut us a break on the overall material cost because of their own efficiency You will not find a better more professional or friendly team of roofers! A++ work!

Download the actual letter from the BBB and see the follow up letter the BBB sent to Mark Terlep Roofing expressing their appreciation for the nice review.

Jean Elder
Quadriplegic mother of four gets help with home repairs
By: Lady Hereford Palm Beach Post Staff Writer • 03/07/06

Kathy Waters doesn’t mind the rain now. She did a few months ago, when her roof leaked so badly the ceiling began to cave in. It got worse and worse, but Waters, a quadriplegic and mother of four, was unable to have it repaired. Patches on the roof only seemed to make the leaks spread. As a temporary fix, a friend covered the roof with a blue tarp. The decaying roof caught the attention of sheriff’s Cpl. Tony Combs, who visited her home in suburban Lake Worth one day. He resolved to find people who would be willing to donate time and materials to replace Water’s roof. After talking to local business owners, he found the help he needed. Everything came together on a Saturday morning last month. With rain clouds threatening, deputies, professional roofers and other volunteers climed on top of the house on Edward Avenue, tore off the old roof and replaced it with a new one. The entire project began just after 7 am and was complete by about 11 am. Not long after that, an afternoon rain shower began. “I haven’t had a drip anywhere,” Waters said.

Everything to complete the new roof was donated. Mark Terlep Roofing, a West Palm Beach roofer, donated manpower and ABC Supply Co. of Lake Worth provided the materials. Other Sheriff’s deputies and country code enforcement officer Ken Jackson also helped. The Solid Waste Authority donated a trash receptacle. Next, Waters’ ceiling will be repaired by Drymension, a drywall contractor in Lake Worth. Combs also is arranging for the inside of the house to be re-tiled and re-painted. “Then when we’re dne with the inside, we’re going to paint the outside.” Combs said. He is talking to more potential donars, including Home Depot. As a finishing touch, a county agency has donated up to $19,000 to install wheelchair ramps. Coincidentally, the day the volunteers showed up was also Waters’ birthday. “That was the best birthday present you could get,” she said.

Lady Hereford, Palm Beach Post
“Thank you for such a superb job on my new roof. You have a wonderful, loyal crew and the workmanship is wonderful. I love my new “flashing” – it looks great! R.J. thank your for painting and Mark thanks for a great price. Regards and best wishes for continued success!”
– Bernedette and Lanie Sullivan • 10/24/06
Bernedette and Lanie Sullivan
“I just wanted to take a minute and send you a note to thank you and your crew for everything you’ve done for me! I really appreciate all of your help and patience! I just got a phone call that my closing is next Wednesday! It would not have been possible if it hadn’t been for you! Thank you! Thank you very much! If anyone ever asks me for a roofer… My answer will be, call Mark Terlep! ”
– Amy Jo Weber • 03/23/07
Amy Jo Weber
“Just wanted to say thanks for the great job fixing my roof! I was truly impressed by your hard working and dedicated crew. The immediate response to my water leak was also appreciated. Carlos found and repaired it immediately but did not stop there and still inspected the whole area before leaving.”
– Joe Kapeb • 11/1/07
Joe Kapeb
“Thank you so much for the quality work and caring attitude of you both, as well as your workers. We now feel confident we can repair the inside safely, and not worry when we get rainstorms. Feel free to use us as a reference whenever needed, but we’re sure your quality works speaks for itself. ”
– Karen and Bob Marten
Karen and Bob Marten
To Whom It May Concern:
“The replacement of the roof of the First Unitarian Universalist Congregation of the Palm Beaches done by Mark Terlep Roofing was totally satisfactory. The work was thorough and completed on schedule. When the old roof was removed, problems were discovered with the initial installation which were corrected by Mark Terlep Roofing. They worked with an engineering firm and the Village of North Palm Beach to make sure that the new roof was properly installed and met all code requirements.

Mark Terlep and his crew are very “clean” workers, leaving the job site spotless at the end of each day. Throughout the process of roof replacement, Mark’s crew kept our church informed of their progress. In a facility with several roofs and various meetings each day it was very important to have a contractor who kept to the schedule and kept us apprised of their progress.

As Chair of the Buildings and Grounds Committee, I would recommend Mark Terlep Roofing to other organizations needing quality work done.”

– Sincerely,
Wayne Reynolds • Chairman, Buildings and Grounds Committee • First Unitarian Universalist Congregation of the Palm Beaches

Wayne Reynolds, First Unitarian Universalist Congregation of the Palm Beaches
“Thank you Mark Terlep Roofing. You put a new tile roof on our Main Building in 2002. It went through 3 hurricanes with no damage. We hired you to put a new roof on our Crematory this year (2009). All went well and I was extremely satisfied. You and your men were extremely professional. You weren’t the lowest price for either job, but I was very comfortable after seeing you and your men in action. Your attention to detail impressed me. Thanks again for the great job.”

– Sincerely,
Ernest C Gagnon, Jr • Owner, Northwood Funeral Home • West Palm Beach, Florida

Ernest C Gagnon, Jr, Northwood Funeral Home
“To whom it may concern:
I have known Mark Terlep for 15 years. I have been his bookkeeper for ten years. He is honest and trustworthy. Mark Terlep Roofing, Inc. of which Mark is President installed a roof for me in June, 2009. His employees are well trained and very organized in what they do.
Each day they do not leave the job until all debris is removed and everything was cleaned and put back in place. They were very polite. I understand why Mark’s business has been a success after watching Mark and crew install my roof.”

– Sincerely,
Katie McDowell • 12 4, 2009

Katie McDowell

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